Shipping & T.O.S.
Free 2-3 day USPS shipping is included in all roach orders. Cutoff is Sunday at 6PM MST for Mon/Tues shipping.
Please read the information below. By purchasing from me, you agreeing that you are 18 years of age or older and you are agreeing to my shipping terms & policies.
All roaches are shipped by USPS 2 to 3 day priority mail and are marked "Live, Harmless, Feeder Insects". If temperatures are predicted to be above 90 or below 50 during the week your order is to be shipped, your order will be marked HOLD FOR PICK UP and should be held at your local post office to help facilitate live arrival.
You will receive an email with your delivery confirmation number when I print your shipping label.
ALL ROACHES ARE NOW PACKED IN MESH BAGS FOR YOUR CONVENIENCE
PAYMENT: I accept PayPal and credit cards through the website
ATTENTION PAYPAL USERS: Due to increased fraud using PayPal's terms against merchants; You will be required to have a "confirmed" address with PayPal. I will not, under any circumstances, ship to a un-confirmed shipping address. PLEASE- before you order make sure that the address you have on file with PayPal is the address you want me to ship to. Because even if you enter a different shipping address on the website, I WILL be shipping to the confirmed PayPal address no matter what. I am sorry that it has to be this way, but fraud is on the rise using PayPal and I will not be ripped off. Thankyou for understanding.
Shipping Prices
2-3 day USPS Shipping is now included in the purchase price and is the default. Winter shipping is an additional $10.50 per order.
AGE: Please have your parents make your purchase for you if under 18 years of age. I will not sell to minors.
LIVE ARRIVAL GUARANTEE:
There is currently no LAG on orders shipped USPS. Some of the post offices are doing a very poor job now and i simply cannot assume the risk.
SHIPPING CUT OFF TIMES
Shipping may be delayed due to weather at my discretion. I may also mark the package HOLD FOR PICK UP to have it held at your local post office if the weather requires it. If the high temperatures in your area are above 90 or below 55, your order may be marked "hold for pick up" and held at your local post office. . Orders are sent out on Mondays and Tuesdays only. Orders MUST be received by Sunday evening, 6:00 PM Arizona time, to be shipped the following Monday or Tuesday. Orders may be delayed due to weather at my discretion. You must be 18 or older to purchase and proof of age may be required.
I am not responsible for losses due to carrier error.
It is YOUR responsibility to read and understand the shipping policies. By completing an order and sending me payment you are agreeing to the shipping policies.
There are no cash or monetary refunds, only store credit.
QUESTIONS OR PROBLEMS
Please email me with any questions or concerns. Email me at customerservice123@aaronpauling.com or call me at 928 415 0347.